Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are typically processed within 1-2 business days. Delivery times vary by location but generally take 5-10 business days.

Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping costs and delivery times will vary depending on your location.

How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number.

Products

Are your products safe for children?
Absolutely. All our products are carefully selected with child safety in mind and meet relevant safety standards.

What age range are your products suitable for?
Our products are designed for a wide range of ages. Each product listing includes recommended age guidance — please check the product page for details.

Are the sensory toys suitable for children with autism or SPD?
Yes! Many of our products are specifically designed to support children with autism, sensory processing disorder (SPD), ADHD, and anxiety.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. Please visit our Shipping & Returns page for full details.

My item arrived damaged. What should I do?
We're sorry to hear that! Please contact us at your earliest convenience with a photo of the damaged item and we'll make it right.

Contact Us

How can I get in touch?
You can reach us via our Contact page or chat with us using Shopify Inbox. We aim to respond within 24 hours.